GRIEVANCE MITIGATION

GMC –Grievance Mitigation Committee

Objective

The main objective of “GMC is to prevent unjustified, unauthorized decisions of the management at all level and ensure desired behavior by the seniors and safeguarding juniors from the irrational treatments and establish justice through appeal”

Small Loan

Procedure to lodge complaints

  1. If a staff has complaints on very sensitive and highly important matters, concerns on policy and procedure or any decision made against them, they can lodge their complaints with the HR department for remedial purposes.
  2. HR- Chief will transfer all types of complaints and appeals to ASA Kenya GMC-Head that they receive through GMC email and Hotline.
  3. GMC head will share the received complaints with the CEO for necessary actions and also follow up about the taken actions of the transferred complaints. All the appeals will be systematically recorded and administered by the ASA Kenya GMC-Head.
  4. The final decision of the GMC meeting will be communicate within a month.
  5. All the staffs can re-lodge their complaint as appeal to GMC (entity level) if management fails to provide any solution within one month.

Appeal (Procedure to lodge an appeal):

If any ASAI employee, who is not satisfied with the higher authority’s any decisions and judgments then staffs are authorized the followings steps:

  1. First, the employee must lodge his/her complain to their immediate supervisor or higher authority.
  2. If any employees didn’t get justice of his/her complaint then s/he can lodge an appeal to their respective entity

GMC- Head with proper supporting evidence and documents.

How to lodge direct complain?
Besides Appeal, direct complaint can be lodged with proper evidence to the GMC –HO (Holding level (grievance.mitigation@asa-international.com) directly for the serious offence as like sexual harassment etc.

Complaints against expatriates are considered as direct complains.

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